Reasons to Get in Touch
Use the contact route published on this website to report an inaccurate statement, an out-of-date bonus or licence detail, a broken link, a technical problem with a page, a privacy concern or a possible conflict of interest. Clear and specific messages are the quickest for us to review.
What to Include in Your Message
- The address of the page and the section you are referring to.
- The exact statement you believe is wrong or outdated.
- A supporting source, such as a regulator register entry, the operator's published terms or an official notice.
- The date on which you checked that source.
Please do not send passwords, identity documents, card numbers or any other sensitive personal or payment information. We do not need it and cannot use it.
How Correction Requests Are Handled
Each report is checked against the evidence supplied and any primary sources we can access. Objective factual errors are corrected when the evidence supports a change. Disagreements about editorial judgement, such as how much weight a particular feature deserves, are considered on their merits but may not lead to an amendment. The principles we apply are described in our Editorial Policy.
We do not promise fixed response times, because the work needed to verify a report varies from case to case.
Disputes With an Operator
Non GamStop Casinos is not a party to your gambling account. We cannot access balances, approve or reverse withdrawals, remove bonuses or change an operator's rules. For an account issue, contact the casino directly using the details on its own website, keep copies of all correspondence and follow its formal complaint procedure, including any independent escalation route it names.
If You Need Gambling Support Now
Our contact route is not a support line or an emergency service. If gambling is causing you harm, call the National Gambling Helpline on 0808 8020 133 or visit GamCare. Further options are listed on our Responsible Gambling page. In an immediate emergency, contact your local emergency services.